Help

Forums

For troubleshooting and feature requests, please post in the forums at http://android.forums.wordpress.org

FAQ

Which version of WordPress does the App work with?

The App works with WordPress.com and WordPress 3.6 or higher.

Which Android devices will this work with?

The App will work on all phones that are running Android version 2.3 (Gingerbread) or higher.

How do I enable XML-RPC access to my blog?

Note: As of WordPress 3.5, you no longer need to enable XML-RPC access. While logged into your WordPress dashboard, select ‘Writing’ under the Settings tab on the left.  Scroll down to ‘Remote Publishing’, then check the box next to ‘XML-RPC’ and save your changes.

Can’t add my site to the app. What do I do?

1. Ensure that you’ve typed in the URL correctly.
2. If it’s correct, make sure XML-RPC services are enabled on the blog.
3. Verify that xmlrpc.php is functioning properly. Locate your RSD meta tag by viewing-source on your blog. It will look similar to this:
<link rel="EditURI" type="application/rsd+xml" title="RSD" href="http://example.com/xmlrpc.php?rsd" />
Next, follow the link, http://example.com/xmlrpc.php?rsd, and make sure it resolved to an XML file. Locate the WordPress API item: http://example.com/xmlrpc.php. And lastly, load that apiLink value into your browser. If everything is setup correctly, you should see this message: “XML-RPC server accepts POST requests only.”
4. Go to the W3C Markup Validator and type in the URL of your WordPress site. If you get a response such as “… one or more bytes that I cannot interpret as UTF-8″ that is most likely what is causing the app to have trouble with your site.
5. Try with the default theme and with no active plug-in.
(Trying it with the default theme and plugins disabled will help pin down where the problem is. If everything works then you go back and enable your theme and then try it again. If everything still works then you go back and activate each plugin one at a time until you find the one that is causing the breakage.)

My Host Blocks XML-RPC Access! How do I fix that?

1. Rename your xmlrpc.php file to something different.
2. Install this plugin.
3. Read the installation instructions and activate it.
4. Remove your blog from the app and add it back again.

Can I adjust the size of photos uploaded from the app?

When in the dashboard view of your blog, select ‘Settings’, then change the ‘Default image width’ setting to your desired width. You can also tap on an image in the post editor to set a custom size there as well.

Can I use stats with a self-hosted blog?

Yes! If you install Jetpack you can enable stats for your self-hosted blog.  After installing the plugin, simply enter your new WordPress.com login after selecting the ‘Stats’ button in the app.

Adding a blog is taking a long time or times out. How do I fix that?

Adding a blog is dependent on the speed of your Internet connection, so if you have a very weak signal or a slow EDGE connection, try again when you are in 3G/4G or Wi-Fi mode.

Why do I get a ‘connection refused’ error when on the stats tab?

If you’ve installed an ad blocker app such as AdFree Android, it will block your connection to stats.wordpress.com.  You will need to edit the /system/etc/hosts file on your device and remove all entries that have stats.wordpress.com to get it working again.

Can I use SSL to encrypt the App communication?

Yes. On WordPress.com blogs, all communication (done over XML-RPC)  is by default going to use an encrypted connection via SSL.  For self-hosted WordPress, if you have SSL enabled, WordPress 2.6.1 or later supports pointing the RSD information at the “https” version of xmlrpc.php which creates an encrypted communication link with the App.